Description
Customer Service Representative / Dispatcher / Inventory & Warehouse Support
Clark Heating & Cooling - Dickson, TN
Clark Heating & Cooling is looking for a dependable, organized CSR / Dispatcher who can provide excellent customer service, coordinate our field technicians, and assist with inventory and warehouse operations.
This is a versatile position for someone who is comfortable answering phones, scheduling and dispatching technicians, working in computer systems, and helping with inventory and warehouse needs.
What You'll Do:
Customer Service
Answer incoming customer calls professionally and provide excellent customer service
Schedule service calls and appointments
Gather accurate information from customers and enter it into the system
Respond to customer questions and communicate appointment updates
Maintain accurate customer and job records
Provide follow-up communication when needed
Scheduling & Dispatching
Schedule and dispatch HVAC technicians to service calls
Monitor the daily schedule and make adjustments as priorities change
Communicate with technicians throughout the day regarding job status, scheduling and customer needs
Help prioritize emergency and urgent service calls
Coordinate technician availability, location and workload
Keep customers informed of technician arrival times or schedule changes
Update job statuses and technician information accurately in the system
Work closely with management and field teams to keep daily operations running smoothly
Inventory & Warehouse Support
Assist with receiving and tracking HVAC parts, materials and equipment
Enter inventory information accurately into company systems
Help with purchase orders, receipts and inventory transactions
Assist with cycle counts and maintaining inventory accuracy
Help identify and correct inventory discrepancies
Keep parts, materials and warehouse areas organized
Assist with technician truck stock and material needs
Help ensure technicians have the correct parts and materials for scheduled jobs
Communicate with technicians and management regarding parts or equipment shortages
Assist with other warehouse and inventory responsibilities as needed
Systems & Computer Skills
Experience with Service Titan and/or Sage is highly preferred , especially for scheduling, dispatching, customer records and inventory management.
However, we are willing to train the right candidate who has worked extensively in similar dispatching, CRM, ERP, inventory or field-service management systems .
Candidates should be:
Comfortable working in multiple computer systems throughout the day
Accurate with data entry
Comfortable with Microsoft Office, including Excel
Able to learn
The ideal candidate would be an experienced customer service representative / dispatcher that is comfortable with stepping away from their desk to assist with inventory and warehouse operations.
Compensation details: 16-18 Hourly Wage
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