Description
Become Part of Our Team
Patient Concierge / Front Desk Coordinator
Location: Greenvale, New York 11548
Workplace: Premier Medical Spa & Wellness Center
Pay Rate: $25 per hour
About Our Practice
Our luxury medical spa and wellness center is dedicated to enhancing confidence, well-being, and overall quality of life through advanced aesthetic and wellness solutions. We pride ourselves on delivering exceptional care in a sophisticated and welcoming environment where every client feels valued and supported.
As the first and last person our clients interact with during their visit, the Patient Concierge is instrumental in creating a memorable and elevated experience that reflects our commitment to excellence.
Position Overview
We are looking for a professional, service-oriented Patient Concierge / Front Desk Coordinator who is passionate about providing outstanding client care.
This role is ideal for someone who enjoys connecting with people, thrives in a fast-paced setting, and can balance exceptional hospitality with strong administrative skills. The successful candidate will help ensure that every client journey is smooth, personalized, and enjoyable from start to finish.
Key Responsibilities
Guest Relations & Experience
Deliver a genuine and welcoming experience to every client.
Create a comfortable, professional, and refined atmosphere within the reception area.
Guide clients through the arrival and departure process with ease and efficiency.
Provide accurate information regarding treatments, services, and office procedures.
Ensure all touchpoints reflect the highest standard of client care.
Appointment Coordination
Manage scheduling, confirmations, and reminders through phone, email, and text communication.
Maintain provider schedules and optimize appointment flow.
Assist with rescheduling requests, cancellations, and waitlist management.
Respond to inquiries promptly and professionally.
Administrative Support
Process transactions and maintain accurate payment records.
Manage client profiles and ensure documentation remains up to date.
Verify completion of consent forms and required paperwork.
Coordinate communication between clients and providers to support smooth daily operations.
Assist with front-office tasks and practice organization.
Client Retention & Revenue Support
Introduce clients to available services, memberships, and special offers.
Share aftercare recommendations and wellness resources.
Recommend skincare and wellness products based on client needs.
Foster long-term relationships through attentive, personalized service.
Contribute to client satisfaction, retention, and practice growth.
Qualifications
Preferred Experience
One to two years of experience in customer service, reception, concierge services, hospitality, or a similar client-facing role.
Previous experience in a med spa, aesthetic practice, wellness center, healthcare office, beauty industry, or luxury hospitality setting is highly desirable.
Desired Skills
Excellent verbal and written communication abilities.
Positive, polished, and professional demeanor.
Strong organizational and time-management skills.
Ability to manage multiple responsibilities while maintaining attention to detail.
Comfortable utilizing scheduling platforms, CRM systems, and practice management software.
Familiarity with Aesthetic Record, Vagaro, or comparable systems is advantageous.
Enthusiasm for wellness, aesthetics, beauty, and exceptional service.
What Makes You a Great Fit
You genuinely enjoy helping people and creating positive experiences.
You are dependable, detail-focused, and proactive.
You can confidently handle both client interactions and administrative responsibilities.
You excel in a hospitality-driven environment where professionalism and personal connection matter.
Join Us
If you bring warmth, professionalism, and a passion for delivering exceptional service, we'd love to meet you. Join a team that is committed to helping clients look and feel their best while providing an unmatched luxury experience every step of the way.
Patient Concierge / Front Desk Coordinator
Location: Greenvale, New York 11548
Workplace: Premier Medical Spa & Wellness Center
Pay Rate: $25 per hour
About Our Practice
Our luxury medical spa and wellness center is dedicated to enhancing confidence, well-being, and overall quality of life through advanced aesthetic and wellness solutions. We pride ourselves on delivering exceptional care in a sophisticated and welcoming environment where every client feels valued and supported.
As the first and last person our clients interact with during their visit, the Patient Concierge is instrumental in creating a memorable and elevated experience that reflects our commitment to excellence.
Position Overview
We are looking for a professional, service-oriented Patient Concierge / Front Desk Coordinator who is passionate about providing outstanding client care.
This role is ideal for someone who enjoys connecting with people, thrives in a fast-paced setting, and can balance exceptional hospitality with strong administrative skills. The successful candidate will help ensure that every client journey is smooth, personalized, and enjoyable from start to finish.
Key Responsibilities
Guest Relations & Experience
Deliver a genuine and welcoming experience to every client.
Create a comfortable, professional, and refined atmosphere within the reception area.
Guide clients through the arrival and departure process with ease and efficiency.
Provide accurate information regarding treatments, services, and office procedures.
Ensure all touchpoints reflect the highest standard of client care.
Appointment Coordination
Manage scheduling, confirmations, and reminders through phone, email, and text communication.
Maintain provider schedules and optimize appointment flow.
Assist with rescheduling requests, cancellations, and waitlist management.
Respond to inquiries promptly and professionally.
Administrative Support
Process transactions and maintain accurate payment records.
Manage client profiles and ensure documentation remains up to date.
Verify completion of consent forms and required paperwork.
Coordinate communication between clients and providers to support smooth daily operations.
Assist with front-office tasks and practice organization.
Client Retention & Revenue Support
Introduce clients to available services, memberships, and special offers.
Share aftercare recommendations and wellness resources.
Recommend skincare and wellness products based on client needs.
Foster long-term relationships through attentive, personalized service.
Contribute to client satisfaction, retention, and practice growth.
Qualifications
Preferred Experience
One to two years of experience in customer service, reception, concierge services, hospitality, or a similar client-facing role.
Previous experience in a med spa, aesthetic practice, wellness center, healthcare office, beauty industry, or luxury hospitality setting is highly desirable.
Desired Skills
Excellent verbal and written communication abilities.
Positive, polished, and professional demeanor.
Strong organizational and time-management skills.
Ability to manage multiple responsibilities while maintaining attention to detail.
Comfortable utilizing scheduling platforms, CRM systems, and practice management software.
Familiarity with Aesthetic Record, Vagaro, or comparable systems is advantageous.
Enthusiasm for wellness, aesthetics, beauty, and exceptional service.
What Makes You a Great Fit
You genuinely enjoy helping people and creating positive experiences.
You are dependable, detail-focused, and proactive.
You can confidently handle both client interactions and administrative responsibilities.
You excel in a hospitality-driven environment where professionalism and personal connection matter.
Join Us
If you bring warmth, professionalism, and a passion for delivering exceptional service, we'd love to meet you. Join a team that is committed to helping clients look and feel their best while providing an unmatched luxury experience every step of the way.