Description
E-COMM OPERATIONS SPECIALIST needs 2 4+ years of relevant experience in e-commerce operations, order management, digital customer fulfillment, or business systems analysis
Requires:
Proven experience analyzing daily e-commerce order reports, identifying delayed or stuck orders, and troubleshooting root causes (e.g., payment holds, inventory sync issues, fulfillment pipeline errors).
Hands-on experience working directly in SAP (Sales & Distribution / Order Management modules) to look up, adjust, or re-trigger orders.
Working proficiency with Jira to log detailed technical bugs, capture reproduction steps, and track resolutions with IT/dev teams.
Intermediate-to-advanced Excel skills (VLOOKUP/XLOOKUP, Pivot Tables, data filtering) to manipulate and review large order files.
Experience handling direct escalations from Customer Service and providing fast, structured solutions.
Familiarity with high-volume digital retail, omni-channel distribution, or customized consumer goods order flows.
Intermediate-to-advanced Excel skills (VLOOKUP/XLOOKUP, Pivot Tables, data filtering) to manipulate and review large order files.
Experience handling direct escalations from Customer Service and providing fast, structured solutions.
Experience testing, validating checkout flow, and logging frontend bugs for website updates or promotional launches.
Familiarity with high-volume digital retail, omni-channel distribution, or customized consumer goods order flows.
Ability to ramp up quickly in a fast-paced environment with minimal handholding to solve bottlenecks.
Understanding of warehouse handoffs, shipping carrier updates, and order fulfillment lifecycle tracking.
Order Flow & Exception Troubleshooting
ERP / Order Management Systems
Ticketing & Bug Logging
Data Analysis & Reporting
Cross-Functional Communication
E-Commerce Web & UAT Testing
Retail/Optical/E-Commerce Background
Self-Starter / High Agility
Familiarity with WMS & Logistics
Requires:
Proven experience analyzing daily e-commerce order reports, identifying delayed or stuck orders, and troubleshooting root causes (e.g., payment holds, inventory sync issues, fulfillment pipeline errors).
Hands-on experience working directly in SAP (Sales & Distribution / Order Management modules) to look up, adjust, or re-trigger orders.
Working proficiency with Jira to log detailed technical bugs, capture reproduction steps, and track resolutions with IT/dev teams.
Intermediate-to-advanced Excel skills (VLOOKUP/XLOOKUP, Pivot Tables, data filtering) to manipulate and review large order files.
Experience handling direct escalations from Customer Service and providing fast, structured solutions.
Familiarity with high-volume digital retail, omni-channel distribution, or customized consumer goods order flows.
Intermediate-to-advanced Excel skills (VLOOKUP/XLOOKUP, Pivot Tables, data filtering) to manipulate and review large order files.
Experience handling direct escalations from Customer Service and providing fast, structured solutions.
Experience testing, validating checkout flow, and logging frontend bugs for website updates or promotional launches.
Familiarity with high-volume digital retail, omni-channel distribution, or customized consumer goods order flows.
Ability to ramp up quickly in a fast-paced environment with minimal handholding to solve bottlenecks.
Understanding of warehouse handoffs, shipping carrier updates, and order fulfillment lifecycle tracking.
Order Flow & Exception Troubleshooting
ERP / Order Management Systems
Ticketing & Bug Logging
Data Analysis & Reporting
Cross-Functional Communication
E-Commerce Web & UAT Testing
Retail/Optical/E-Commerce Background
Self-Starter / High Agility
Familiarity with WMS & Logistics